Refund policy
KOVYAN Return & Refund Policy
Last Updated: [DATE]
At KOVYAN, we want you to feel confident when shopping with us. If you receive an eligible item that doesn't work for you, you may request a return in accordance with the conditions below.
1. Return Eligibility
For eligible U.S. orders, return requests must be submitted within 7 days of the date your order is shown as delivered.
Returned items must:
- Be unworn and unused
- Be unwashed and undamaged
- Have all original tags attached
- Be returned in the original garment packaging where applicable
- Include the applicable SKU/product identification label where required
Items that do not meet these requirements may be subject to a 20% restocking deduction or may be declined for return.
2. Non-Returnable Items
Certain products are not eligible for return, including:
- Beauty products
- Bodysuits
- Face masks
- Intimates and lingerie
- Jewelry
- Swimwear
- Other products specifically identified as Final Sale or Non-Returnable
The return eligibility of a product will be based on the product's applicable return conditions.
For KOVYAN, I recommend that we simply don't sell the problematic categories initially. That makes your operation much cleaner.
3. How to Request a Return
To request a return, contact:
with:
- Your order number
- The item you want to return
- The reason for the return
- Photos of the item when requested
Our customer service team will provide the applicable return instructions after reviewing your request.
Do not send an item back before receiving return instructions from KOVYAN.
4. Return Shipping
For eligible returns due to a change of mind, sizing preference, or other customer-related reason, the customer is responsible for the return shipping cost.
Original shipping and handling charges are non-refundable.
If you receive an incorrect or damaged item, please contact us promptly with photographs. Where the issue is confirmed to be caused by an error in fulfillment or damage during delivery, KOVYAN will provide appropriate instructions for resolving the issue.
5. Return Deadline
Once your return request has been approved, the item must be shipped back within 7 days of the return approval/request to remain eligible.
Returns shipped after the applicable deadline may be declined or subject to applicable deductions.
6. Refunds
After the returned item has been received and inspected, eligible refunds will be processed to the original payment method.
Please allow time for the return to be received, inspected, and processed before the refund is issued.
The return fulfillment process may take approximately 5–7 business days after the returned package is received, before the refund is processed. Additional time may be required for your payment provider or bank to display the refund.
7. No Exchanges
KOVYAN currently does not offer direct exchanges.
If you need a different size or item, you may return the eligible original item according to this policy and place a new order separately.
8. Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us as soon as possible.
Please provide:
- Order number
- Description of the problem
- Clear photographs of the item and packaging
We will review the issue and provide the appropriate resolution.
9. Orders Outside the United States
At this time, KOVYAN's return program is intended for eligible U.S. orders only.
Return availability may vary depending on the destination and product. Please check the applicable product and checkout information before purchasing.
10. Policy Changes
KOVYAN reserves the right to update this Return & Refund Policy when necessary. Any changes will be posted on this page with an updated revision date.